Cancellation & Refunds

• Fresh Clinic has a ‘no refund’ policy on purchases if you simply change your mind.

• Treatments are not transferable to other individuals.

• We require at least 48 business hours’ notice to be given for any appointment cancellation.

• If you cancel within 48 business hours of your appointment, or do not attend a booked appointment, we reserve the right to charge a cancellation fee of 50% of the treatment cost.

• In the case of prepaid treatments, the treatment will be forfeited.

• Refunds will be provided where required under the Australian Consumer Law.

• Deposits paid treatments are non-refundable.


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